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The same 5-dimension rubric is used across discovery calls, retention saves, billing disputes, compliance interactions, and de-escalation, with scenario-specific weightings." } }, { "@type": "Question", "name": "How does this integrate with our calibration program?", "acceptedAnswer": { "@type": "Answer", "text": "AI scoring uses the same rubric that powers your live QA calibration. See our full guide at /call-calibration for how the two work together." } }, { "@type": "Question", "name": "Is there a free way to try it?", "acceptedAnswer": { "@type": "Answer", "text": "Yes. You can start free with up to 20 seats, run scored sessions immediately, and compare the scores to your internal QA rubric in the first hour." } } ] } ] --- [ Call Flow ](/) Solutions [Features](/features)[How It Works](/how-it-works)[Enterprise](/enterprise)[Pricing](/pricing)[Testimonials](/testimonials) [Log In](/auth)Get Started AI Call Scoring # Score 100% of Calls Automatically — Not 2% Traditional QA samples a handful of calls per agent per month. Call Flow grades every single training call in seconds against the same 5-dimension rubric your QA team uses for [calibration](/call-calibration). [Start your free trial](/get-started) [See pricing](/pricing) ## Short answer AI call scoring uses a trained language model to grade every recorded or simulated call against a structured rubric — at Call Flow that rubric has five dimensions: rapport, objection handling, active listening, compliance adherence, and issue resolution. Each call gets a score and a coaching summary in seconds. ## The 5-Dimension Scorecard Every Call Flow session is graded on the same five dimensions so coaching is comparable across agents, teams, and time. ### Rapport Tone, warmth, and the quality of the human connection from greeting to wrap-up. ### Objection Handling How the agent acknowledges, isolates, and resolves pushback without sounding defensive. ### Active Listening Paraphrasing, clarifying questions, and the discipline to let the customer finish a thought. ### Compliance Adherence Required disclosures, identity verification, and policy phrasing on every regulated call. ### Issue Resolution Whether the customer's actual problem was solved, with clear next steps and confirmation. Every call is scored on the same 5-dimension rubric your QA team already uses, and supervisors can review and override any score, so the number is a starting point, not a verdict. [See a sample scorecard](/tools/qa-scorecard-generator). ## Accuracy benchmarks 92–97% Agreement on objective criteria Compliance phrasing, identity verification, required disclosures, and resolution confirmation. 85–92% Agreement on subjective criteria Rapport quality, empathy, conversational pacing, and the feel of objection handling. ## Manual QA vs AI Scoring Dimension Manual QA AI Scoring Coverage of calls scored 1–3% sample 100% of training sessions Time to feedback 3–10 days Seconds after the call ends Consistency Varies by QA analyst Identical rubric every time Cost per evaluation $8–$25 per call Cents per call at scale Coaching lag Weeks Same session Inter-rater variance 20–40% disagreement Single grader, zero variance ## How it works 1 ### Agent runs a practice call Voice or chat, against one of 700+ scenarios or a custom-built persona that matches your real buyers. 2 ### AI processes the full transcript Every utterance is graded against the same 5-dimension rubric used in your QA calibration program. 3 ### 5-dimension score is generated Rapport, objection handling, active listening, compliance, and resolution scores are published instantly. 4 ### Coaching tips are surfaced Specific, transcript-grounded next steps the agent can apply on the very next call. 5 ### Supervisor review is available Managers can override any score, add qualitative critique, and certify agents for live work. ## AI Scoring + Calibration = QA That Gets Better Over Time Pair Call Flow's AI scoring with a structured [call calibration program](/call-calibration) and the rubric tightens every quarter. Agents practice against the same standard supervisors use to certify them — no surprises on go-live day. [Read the call calibration guide](/call-calibration) ## Frequently Asked Questions ### How accurate is AI call scoring? Call Flow's scoring engine reaches 92–97% agreement with human QA on objective criteria like compliance and resolution, and 85–92% on subjective dimensions like rapport. Accuracy improves further when supervisors calibrate the rubric against their own scorecards. ### What are the 5 scoring dimensions? Rapport, objection handling, active listening, compliance adherence, and issue resolution. Each dimension has a transparent rubric and severity level so agents understand exactly why they scored what they scored. ### Can AI scoring replace human QA? It replaces sampling, not judgement. AI grades 100% of training calls so human reviewers can spend their time on coaching, edge cases, and calibration instead of stopwatching the same call types every week. ### Does it work for sales and support? Yes. The same 5-dimension rubric is used across discovery calls, retention saves, billing disputes, compliance interactions, and de-escalation, with scenario-specific weightings. ### How does this integrate with our calibration program? AI scoring uses the same rubric that powers your live QA calibration. See our full guide at /call-calibration for how the two work together. ### Is there a free way to try it? Yes. You can start free with up to 20 seats, run scored sessions immediately, and compare the scores to your internal QA rubric in the first hour. Risk‑free pilot ## Score every call from day one Run scored sessions in 60 seconds. 3 days free, up to 20 seats. [Get Started Free](/start) [Book a 15‑min demo](/book/demo-15min) Up to 20 seats included Full feature access No credit card surprises GDPR & SOC 2 aligned If it doesn't move your numbers, you walk away, no contract. Call Flow AI-powered call training that transforms your team's performance with realistic simulations, instant grading, and supervisor reviews. ### Platform - [Features](/features) - [How It Works](/how-it-works) - [AI Call Scoring](/ai-call-scoring) - [Enterprise](/enterprise) - [Pricing](/pricing) - [Testimonials](/testimonials) - [FAQ](/faq) - [Book a Demo](/book/demo-15min) ### Solutions - [Sales Call Simulator](/sales-call-simulator) - [AI Sales Role Play](/ai-sales-role-play) - [Scenarios Library](/scenarios) - [Call Center Training](/call-center-training-software) - [Supervisor Training](/call-center-supervisor-training) - [De-Escalation Training](/de-escalation-training) - [Objection Handling](/objection-handling-training) - [SDR & AE Role Play](/sdr-ae-role-play) - [Second Nature Alternatives](/second-nature-alternatives) ### Company - [About](/about) - [Blog](/blog) - [Press](/press) - [Contact](/contact) - [Careers](/careers) - [Affiliate Program](/affiliates) ### Results - [ROI](/roi) - [Case Studies](/case-studies) - [Agent Ramp Time Study](/agent-ramp-time) - [Sales Gamification](/sales-gamification) - [Free Tools & Reports](/tools) - [Ramp Time Calculator](/tools/ramp-time-calculator) - [QA Scorecard Generator](/tools/qa-scorecard-generator) - [Objection Library](/tools/objection-library) - [Script Templates](/tools/script-templates) - [De-escalation Playbook](/tools/deescalation-playbook) - [Discovery Question Generator](/tools/discovery-question-generator) - [State of Sales Training 2026](/reports/state-of-sales-training-2026) - [State of Ramp Time 2026](/reports/state-of-ramp-time-2026) - [Alternatives (Gong, Second Nature, more)](/alternatives) - ["Trained with Call Flow" Badges](/trained-with-callflow) ### Resources - [Call Calibration Guide](/call-calibration) - [AI Call Scoring](/ai-call-scoring) - [How to Reduce Ramp Time](/how-to-reduce-ramp-time-with-ai-role-play-training) - [AI Sales Training Buyer's Guide](/ai-sales-training-platform-buyers-guide) - [All Scenarios A-Z](/scenarios) - [Blog](/blog) - [FAQ](/faq) ### Compare - [vs Hyperbound](/vs-hyperbound) - [vs Mindtickle](/vs-mindtickle) - [vs Zenarate](/vs-zenarate) - [vs Gong](/call-flow-vs-gong) - [Pricing Comparison](/pricing-comparison) - [Best AI Tools 2026](/best-ai-sales-role-play-tools-2026) ### Buyer Guides - [Sales Coaching Software](/sales-coaching-software) - [Sales Training Software](/sales-training-software) - [AI Sales Coaching](/ai-sales-coaching) - [AI Cold Calling Software](/ai-cold-calling-software) - [VR vs AI Simulation](/vr-vs-ai-simulation) - [Salesforce Integration](/sales-coaching-salesforce-integration) - [See all guides →](/sales-coaching-software) ### Legal - [Privacy](/privacy) - [Terms](/terms) - [Security](/security) - [Sitemap](/sitemap) © 2026 Call Flow. 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