--- title: "Privacy Policy | Call Flow" description: "Call Flow's Privacy Policy explains how we collect, use, and protect your personal information when you use our AI call training platform." lang: en json-ld: | [ { "@context": "https://schema.org", "@type": "Organization", "@id": "https://callflow.dev/#org", "name": "Call Flow", "alternateName": [ "CallFlow", "Callflow", "Call Flow AI", "CallFlow AI", "callflow.dev" ], "url": "https://callflow.dev", "logo": "https://callflow.dev/favicon.png", "image": "https://callflow.dev/og-image.png", "description": "AI-powered call center and sales training platform with realistic AI role-play, instant scoring, supervisor reviews, and custom scenarios. 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[Home](/) Privacy Policy # Privacy Policy Last updated: March 29, 2026 ## 1\. Introduction Call Flow ("we," "us," or "our") operates the Call Flow platform (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. By using Call Flow, you agree to the collection and use of information in accordance with this policy. ## 2\. Information We Collect We collect information you provide directly, including your name, email address, phone number, company information, and payment details when you create an account or subscribe to our Service. We also collect usage data automatically, such as your IP address, browser type, pages visited, time spent on pages, and interaction data with our AI training simulations. Training session transcripts and performance scores are stored to provide you with progress tracking and coaching feedback. ## 3\. How We Use Your Information We use your information to provide, maintain, and improve our Service; process transactions and manage your subscription; personalize your training experience and generate performance analytics; communicate with you about updates, support, and promotional offers; ensure the security and integrity of our platform; and comply with legal obligations. ## 4\. Sharing & Disclosure We do not sell your personal information. We may share your data with trusted service providers who assist us in operating our platform (such as payment processors, hosting providers, and analytics services); within your organization if you are part of a corporate account (supervisors and team owners may view training performance data); and when required by law, regulation, or legal process. All third-party service providers are contractually obligated to protect your data. ## 5\. Data Security We implement industry-standard security measures including encryption in transit (TLS 1.2+) and at rest (AES-256), role-based access controls, regular security audits, and secure cloud infrastructure. While no method of transmission over the Internet is 100% secure, we strive to use commercially acceptable means to protect your personal information. ## 6\. Your Rights & Choices Depending on your location, you may have the right to access, correct, or delete your personal data; opt out of marketing communications; request a copy of your data in a portable format; and restrict or object to certain processing activities. To exercise any of these rights, please contact us at privacy@callflow.dev. ## 7\. Cookies & Tracking We use cookies and similar tracking technologies to maintain your session, remember your preferences, and analyze usage patterns. You can control cookie settings through your browser preferences. Essential cookies are required for the Service to function properly and cannot be disabled. ## 8\. Children's Privacy Our Service is not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete that information promptly. ## 9\. Changes to This Policy We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of the Service after any changes constitutes acceptance of the updated policy. ## 10\. Contact Us If you have any questions about this Privacy Policy or our data practices, please contact us at privacy@callflow.dev. Call Flow AI-powered call training that transforms your team's performance with realistic simulations, instant grading, and supervisor reviews. ### Platform - [Features](/features) - [How It Works](/how-it-works) - [AI Call Scoring](/ai-call-scoring) - [Enterprise](/enterprise) - [Pricing](/pricing) - [Testimonials](/testimonials) - [FAQ](/faq) ### Solutions - [Sales Call Simulator](/sales-call-simulator) - [AI Sales Role Play](/ai-sales-role-play) - [Scenarios Library](/scenarios) - [Call Center Training](/call-center-training-software) - [Supervisor Training](/call-center-supervisor-training) - [De-Escalation Training](/de-escalation-training) - [Objection Handling](/objection-handling-training) - [SDR & AE Role Play](/sdr-ae-role-play) - [Second Nature Alternatives](/second-nature-alternatives) ### Company - [About](/about) - [Blog](/blog) - [Press](/press) - [Contact](/contact) - [Careers](/careers) - [Affiliate Program](/affiliates) ### Results - [ROI](/roi) - [Case Studies](/case-studies) - [Agent Ramp Time Study](/agent-ramp-time) - [Sales Gamification](/sales-gamification) - [Free Tools & Reports](/tools) - [Ramp Time Calculator](/tools/ramp-time-calculator) - [QA Scorecard Generator](/tools/qa-scorecard-generator) - [Objection Library](/tools/objection-library) - [Script Templates](/tools/script-templates) - [De-escalation Playbook](/tools/deescalation-playbook) - [Discovery Question Generator](/tools/discovery-question-generator) - [State of Sales Training 2026](/reports/state-of-sales-training-2026) - [State of Ramp Time 2026](/reports/state-of-ramp-time-2026) - [Alternatives (Gong, Second Nature, more)](/alternatives) - ["Trained with Call Flow" Badges](/trained-with-callflow) ### Resources - [Call Calibration Guide](/call-calibration) - [AI Call Scoring](/ai-call-scoring) - [How to Reduce Ramp Time](/how-to-reduce-ramp-time-with-ai-role-play-training) - [AI Sales Training Buyer's Guide](/ai-sales-training-platform-buyers-guide) - [All Scenarios A-Z](/scenarios) - [Blog](/blog) - [FAQ](/faq) ### Compare - [vs Hyperbound](/vs-hyperbound) - [vs Mindtickle](/vs-mindtickle) - [vs Zenarate](/vs-zenarate) - [vs Gong](/call-flow-vs-gong) - [Pricing Comparison](/pricing-comparison) - [Best AI Tools 2026](/best-ai-sales-role-play-tools-2026) ### Buyer Guides - [Sales Coaching Software](/sales-coaching-software) - [Sales Training Software](/sales-training-software) - [AI Sales Coaching](/ai-sales-coaching) - [AI Cold Calling Software](/ai-cold-calling-software) - [VR vs AI Simulation](/vr-vs-ai-simulation) - [Salesforce Integration](/sales-coaching-salesforce-integration) - [See all guides →](/sales-coaching-software) ### Legal - [Privacy](/privacy) - [Terms](/terms) - [Security](/security) - [Sitemap](/sitemap) ### Languages - [English](/) - [Español](/es/) - [Português](/pt/) - [Deutsch](/de/) - [Français](/fr/) - [Nederlands](/nl/) © 2026 Call Flow. 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