---
title: "Collision & Body Shop Role-Play Scenarios | Call Flow"
description: "AI role-plays for collision centers: insurance claims, rental coordination, supplement approvals, and repair timelines."
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---

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Automotive Repair - Collision & Body Work 

[All scenarios](/scenarios)

# Automotive Repair - Collision & Body Work Role-Play Scenarios

Collision calls mix stress, insurance, and timelines. Practice claim intake, supplement conversations, rental coordination, and the empathy that carries anxious customers through the process.

Filter: alleasymediumhard20 of 20 

[

## Concern about Paint Matching

hard 

My car is a special tri-coat red color. I need a new door shell and I'm very concerned about the paint matching.

View scenario

](/scenarios/automotive-repair-collision-and-body-work/concern-about-paint-matching-3d390295)[

## Cost to Paint a New Bumper

medium 

I bought an unpainted bumper cover online for my 2015 Honda Civic and I just need you to paint it to match my car.

View scenario

](/scenarios/automotive-repair-collision-and-body-work/cost-to-paint-a-new-bumper-872087bc)[

## Cracked Bumper Cover

easy 

I tapped a parking block and now the plastic front bumper on my 2018 Subaru Crosstrek is cracked.

View scenario

](/scenarios/automotive-repair-collision-and-body-work/cracked-bumper-cover-6bbcbae3)[

## Door Ding Removal

easy 

I got a single, annoying door ding in my brand new 2026 Mustang. Can you fix it without painting?

View scenario

](/scenarios/automotive-repair-collision-and-body-work/door-ding-removal-b799b6a7)[

## Estimate for a Classic Car

hard 

I need an estimate to repair a dent in the quarter panel of my 1968 Chevrolet Camaro.

View scenario

](/scenarios/automotive-repair-collision-and-body-work/estimate-for-a-classic-car-029f9ea3)[

## Frame Damage Concern

hard 

I was in a front end collision and I'm worried there might be frame damage to my 2018 Toyota RAV4.

View scenario

](/scenarios/automotive-repair-collision-and-body-work/frame-damage-concern-03dc465a)[

## Hail Damage on Hood and Roof

medium 

My 2019 Honda Accord got caught in a hailstorm and has dozens of small dents on the hood, roof, and trunk.

View scenario

](/scenarios/automotive-repair-collision-and-body-work/hail-damage-on-hood-and-roof-d10c2e00)[

## Headlight Restoration

easy 

The headlights on my 2015 Honda Odyssey are all foggy and yellow. I need to get them cleared up.

View scenario

](/scenarios/automotive-repair-collision-and-body-work/headlight-restoration-0fd2f009)[

## Hit and Run Bumper Damage

easy 

Someone hit my parked 2020 Nissan Sentra and left, tearing off part of the rear bumper.

View scenario

](/scenarios/automotive-repair-collision-and-body-work/hit-and-run-bumper-damage-9ff3aaf9)[

## Insurance Claim Process Question

medium 

My 2020 Ford Escape was in an accident and I have a claim number from my insurance. What's the next step?

View scenario

](/scenarios/automotive-repair-collision-and-body-work/insurance-claim-process-question-96173917)[

## Keyed Car Paint Repair

medium 

Someone keyed the entire side of my 2021 black Audi A4. I need to know what it will take to fix it.

View scenario

](/scenarios/automotive-repair-collision-and-body-work/keyed-car-paint-repair-4bbf26bc)[

## Large Scrape Along Side

easy 

I scraped my 2020 minivan against a garage door frame and have a long scrape and dent down the side.

View scenario

](/scenarios/automotive-repair-collision-and-body-work/large-scrape-along-side-6f194aa7)[

## Previous Poor Repair

medium 

I had my bumper repainted at another shop a year ago and the paint is peeling off already. Can you fix it correctly?

View scenario

](/scenarios/automotive-repair-collision-and-body-work/previous-poor-repair-77a7fc7a)[

## Question about using OEM Parts

hard 

My insurance estimate for my 2023 Toyota Tundra specifies aftermarket parts, but I want original OEM parts.

View scenario

](/scenarios/automotive-repair-collision-and-body-work/question-about-using-oem-parts-24673ee3)[

## Repair Time and Rental Car

medium 

I need to get my bumper replaced on my 2021 Toyota Camry and need to know how long it will take since my rental coverage is limited.

View scenario

](/scenarios/automotive-repair-collision-and-body-work/repair-time-and-rental-car-a092bc37)[

## Repair vs Total Loss Threshold

hard 

My 2015 Hyundai Elantra has significant damage and I'm worried the insurance company will total it out, but I want to repair it.

View scenario

](/scenarios/automotive-repair-collision-and-body-work/repair-vs-total-loss-threshold-90baa9b0)[

## Rust Repair on Older Truck

hard 

The rear wheel arches on my 2014 Ford F-150 are starting to rust and bubble. Can this be fixed?

View scenario

](/scenarios/automotive-repair-collision-and-body-work/rust-repair-on-older-truck-a973d307)[

## Shopping for a Cheaper Quote

easy 

I got an insurance estimate for $4000 to fix my car, but their preferred shop can't get me in for a month. Can you do it for the same price?

View scenario

](/scenarios/automotive-repair-collision-and-body-work/shopping-for-a-cheaper-quote-5ecc9bcd)[

## Small Fender Bender Estimate

easy 

Someone backed into my 2022 Honda CR-V in a parking lot and dented the fender. I need an estimate for the repair.

View scenario

](/scenarios/automotive-repair-collision-and-body-work/small-fender-bender-estimate-68878277)[

## Windshield Replacement with ADAS

hard 

I have a cracked windshield on my 2023 Subaru Forester with EyeSight and need to know about camera recalibration.

View scenario

](/scenarios/automotive-repair-collision-and-body-work/windshield-replacement-with-adas-17b92860)

## Skills you'll build

-   Claim intake
-   Insurance coordination
-   Supplement approvals
-   Rental logistics
-   Delivery timelines

## Browse all scenario categories

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