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[Home](/) [Scenarios](/scenarios) Automotive Repair - Diagnostics & Estimates [All scenarios](/scenarios) # Automotive Repair - Diagnostics & Estimates Role-Play Scenarios Diagnostic calls set the tone for the whole repair. Practice symptom intake, explaining diagnostic fees, and walking customers through estimates without losing trust. Filter: alleasymediumhard20 of 20 [ ## ABS and Traction Control Lights On medium The ABS and traction control warning lights are both on in my 2019 Hyundai Elantra. View scenario ](/scenarios/automotive-repair-diagnostics-and-estimates/abs-and-traction-control-lights-on-56a62050)[ ## AC Blows Hot Air easy The air conditioning in my 2018 Chevy Equinox is just blowing hot air. View scenario ](/scenarios/automotive-repair-diagnostics-and-estimates/ac-blows-hot-air-7da247a2)[ ## Car Won't Start After Sitting easy My 2020 Kia Telluride won't start after I was on vacation for two weeks. View scenario ](/scenarios/automotive-repair-diagnostics-and-estimates/car-won-t-start-after-sitting-a7502322)[ ## Check Engine Light on Honda easy My 2019 Honda CR-V's check engine light just came on and I need to know what's wrong and how much it will cost to fix. View scenario ](/scenarios/automotive-repair-diagnostics-and-estimates/check-engine-light-on-honda-e735f7c7)[ ## Complex Electrical Gremlins BMW hard My 2020 BMW X5 has multiple electrical issues like flickering lights and a malfunctioning infotainment screen. View scenario ](/scenarios/automotive-repair-diagnostics-and-estimates/complex-electrical-gremlins-bmw-90d0e906)[ ## DIY Repair Gone Wrong hard I tried to replace the spark plugs on my 2013 Ford Focus and now it won't start. View scenario ](/scenarios/automotive-repair-diagnostics-and-estimates/diy-repair-gone-wrong-b2d10d83)[ ## Engine Ticking Noise increases with RPM hard My 2014 Ram 1500 with the HEMI engine has a noticeable ticking sound that gets faster as I accelerate. View scenario ](/scenarios/automotive-repair-diagnostics-and-estimates/engine-ticking-noise-increases-with-rpm-5cdece5d)[ ## Grinding Noise When Turning medium My 2016 GMC Acadia makes a loud grinding noise from the front wheels when I make sharp turns. View scenario ](/scenarios/automotive-repair-diagnostics-and-estimates/grinding-noise-when-turning-93b83f11)[ ## Hesitation on Acceleration medium My 2016 Subaru Forester feels like it's hesitating or sputtering when I try to accelerate on the highway. View scenario ](/scenarios/automotive-repair-diagnostics-and-estimates/hesitation-on-acceleration-ec6ddffd)[ ## Hybrid System Warning hard My 2019 Toyota Prius has a 'Check Hybrid System' warning on the dash. View scenario ](/scenarios/automotive-repair-diagnostics-and-estimates/hybrid-system-warning-04f8dc2a)[ ## Intermittent Stalling F-150 medium My 2018 Ford F-150 sometimes stalls at stoplights, but not all the time. I need this figured out, it's a safety issue. View scenario ](/scenarios/automotive-repair-diagnostics-and-estimates/intermittent-stalling-f-150-956c7ec3)[ ## Musty Smell from AC Vents easy There's a really bad, musty smell coming from the AC in my 2021 Toyota RAV4. View scenario ](/scenarios/automotive-repair-diagnostics-and-estimates/musty-smell-from-ac-vents-1c2435f4)[ ## Mysterious Clunking Noise easy My 2018 Dodge Charger makes a clunking noise from the rear when I go over bumps. View scenario ](/scenarios/automotive-repair-diagnostics-and-estimates/mysterious-clunking-noise-d0aa894c)[ ## Oil Leak in Driveway easy I have a 2014 Honda Accord and it's leaving small black oil spots on my driveway. View scenario ](/scenarios/automotive-repair-diagnostics-and-estimates/oil-leak-in-driveway-042dd9fe)[ ## Overheating Jeep Grand Cherokee medium My 2017 Jeep Grand Cherokee's temperature gauge is going into the red and I saw steam from the engine. View scenario ](/scenarios/automotive-repair-diagnostics-and-estimates/overheating-jeep-grand-cherokee-7440b5a2)[ ## Poor Fuel Economy medium My 2021 Hyundai Sonata's gas mileage has suddenly gotten much worse. View scenario ](/scenarios/automotive-repair-diagnostics-and-estimates/poor-fuel-economy-8b0150b7)[ ## Power Window Stopped Working easy The driver's side power window on my 2017 Toyota Camry won't go up or down. View scenario ](/scenarios/automotive-repair-diagnostics-and-estimates/power-window-stopped-working-126e1689)[ ## Rough Idle on Cold Starts medium My 2015 Chevy Silverado runs really rough for the first minute after I start it in the morning. View scenario ](/scenarios/automotive-repair-diagnostics-and-estimates/rough-idle-on-cold-starts-0e5cb02a)[ ## Second Opinion Estimate Request hard Another shop gave me a very high estimate for a transmission issue on my 2018 Nissan Rogue and I want a second opinion. View scenario ](/scenarios/automotive-repair-diagnostics-and-estimates/second-opinion-estimate-request-154cca66)[ ## Strange Whining Noise in EV medium My 2023 Tesla Model 3 is making a high pitched whining noise that changes with speed. View scenario ](/scenarios/automotive-repair-diagnostics-and-estimates/strange-whining-noise-in-ev-550ed4cd) ## Skills you'll build - Symptom intake - Explaining diagnostic fees - Estimate walkthroughs - Approval calls - Second-opinion pushback ## Browse all scenario categories [General Sales & Support](/scenarios/general)[Account Security](/scenarios/account-security)[Active Listening](/scenarios/active-listening)[Billing Disputes](/scenarios/billing-disputes)[Chargeback Disputes](/scenarios/chargeback-disputes)[Communication Clarity](/scenarios/communication-clarity)[Conflict Resolution](/scenarios/conflict-resolution)[Data Privacy](/scenarios/data-privacy)[Domains & DNS](/scenarios/domains-and-dns)[E-Commerce](/scenarios/e-commerce)[Email & Office](/scenarios/email-and-office)[Empathy & Rapport](/scenarios/empathy-and-rapport)[Escalated Customers](/scenarios/escalated-customers)[Fraud Prevention](/scenarios/fraud-prevention)[Legal Compliance](/scenarios/legal-compliance)[Marketing & SEO](/scenarios/marketing-and-seo)[New Customer Onboarding](/scenarios/new-customer-onboarding)[Refund Requests](/scenarios/refund-requests)[Return Processing](/scenarios/return-processing)[Returning Customers](/scenarios/returning-customers)[Security & SSL](/scenarios/security-and-ssl)[Sensitive Customer Situations](/scenarios/sensitive-customer-situations)[Subscription Cancellations](/scenarios/subscription-cancellations)[Time Management](/scenarios/time-management)[Web Hosting](/scenarios/web-hosting)[Website Builder](/scenarios/website-builder)[WordPress](/scenarios/wordpress)[Car Sales - New Vehicles](/scenarios/car-sales-new-vehicles)[Car Sales - Used Vehicles](/scenarios/car-sales-used-vehicles)[Car Sales - Financing & F&I](/scenarios/car-sales-financing-and-f-and-i)[Car Sales - Trade-Ins & Appraisals](/scenarios/car-sales-trade-ins-and-appraisals)[Car Sales - Test Drives & Closing](/scenarios/car-sales-test-drives-and-closing)[Automotive Repair - Scheduled Maintenance](/scenarios/automotive-repair-scheduled-maintenance)[Automotive Repair - Collision & Body Work](/scenarios/automotive-repair-collision-and-body-work)[Automotive Repair - Warranty & Recalls](/scenarios/automotive-repair-warranty-and-recalls)[Automotive Repair - Tires, Brakes & Alignment](/scenarios/automotive-repair-tires-brakes-and-alignment) [Browse call center training](/call-center-training-software) ## Run any Automotive Repair - Diagnostics & Estimates scenario on demand Voice or chat. 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