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[Home](/) [Scenarios](/scenarios) [Automotive Repair - Tires, Brakes & Alignment](/scenarios/automotive-repair-tires-brakes-and-alignment) Customer supplied Tires [Back to Automotive Repair - Tires, Brakes & Alignment](/scenarios/automotive-repair-tires-brakes-and-alignment) # Customer supplied Tires hard [Automotive Repair - Tires, Brakes & Alignment](/scenarios/automotive-repair-tires-brakes-and-alignment)Temperament: skeptical Tech: advanced Budget: medium ## Scenario overview I bought tires from Tire Rack and I need a price to have them mounted and balanced on my 2021 Tesla Model Y. ## What the caller is dealing with I just had a set of tires delivered to my house from an online retailer. I need a shop to mount and balance them on my Tesla's 20-inch wheels. I know Teslas have foam inside the tires and special lift points. I need to make sure you have the right equipment to work on my car without damaging it. What do you charge for a carry-in mount and balance? ## How to practice this scenario Open this scenario inside [Call Flow's AI role-play](/ai-sales-role-play), choose voice or chat, and Call Flow's AI plays the customer using the temperament, tech level, and budget posture above. Every session is graded instantly across rapport, discovery, objection handling, and closing technique, so reps know exactly what to fix before the next attempt. [See the full feature set](/features) or [start a free team trial](/signup?plan=team-trial). ## Skills you'll build - Tire quoting - Explaining brake life - Alignment diagnostics - Road-force and balance talk - Same-day scheduling ## More scenarios in Automotive Repair - Tires, Brakes & Alignment [ ### Alignment for Lifted Truck hard I just had a 3-inch lift kit installed on my 2022 Jeep Gladiator and now it drives terribly. Can you align it? ](/scenarios/automotive-repair-tires-brakes-and-alignment/alignment-for-lifted-truck-716de665)[ ### Brake Caliper Sticking hard After a drive, I noticed a burning smell and a lot of heat coming from one wheel of my 2017 Ford Fusion. ](/scenarios/automotive-repair-tires-brakes-and-alignment/brake-caliper-sticking-e571d13f)[ ### Brake Fluid Light On medium A red 'BRAKE' light is on in my 2016 Mazda 6. I'm not sure what it means. ](/scenarios/automotive-repair-tires-brakes-and-alignment/brake-fluid-light-on-8888bcc3)[ ### Brakes Squealing Loudly easy My 2019 Toyota Highlander's brakes are making a really loud squealing noise when I stop. ](/scenarios/automotive-repair-tires-brakes-and-alignment/brakes-squealing-loudly-b1266f2d)[ ### Car Pulling to One Side easy My 2021 Honda Accord pulls to the right when I'm driving on a straight road. I think I need an alignment. ](/scenarios/automotive-repair-tires-brakes-and-alignment/car-pulling-to-one-side-a27c1f1c)[ ### Grinding Brakes Emergency hard My brakes just started making a horrible grinding noise. I think I let them go too long. ](/scenarios/automotive-repair-tires-brakes-and-alignment/grinding-brakes-emergency-baad2d3a)[ ### Matching a Single Tire hard I ruined one tire on my all-wheel-drive 2021 BMW X3 and the dealer said I have to replace all four. ](/scenarios/automotive-repair-tires-brakes-and-alignment/matching-a-single-tire-3045664b)[ ### Pads vs. Pads and Rotors hard Another shop said I need new pads and rotors on my 2019 Nissan Rogue, but the car only has 40,000 miles. ](/scenarios/automotive-repair-tires-brakes-and-alignment/pads-vs-pads-and-rotors-01d82e1f)[ ### Parking Brake Stuck medium My 2019 Subaru Forester has an electronic parking brake and it won't disengage. The car won't move. ](/scenarios/automotive-repair-tires-brakes-and-alignment/parking-brake-stuck-2e06ae95)[ ### Spongy Brake Pedal medium The brake pedal on my 2016 Honda Odyssey feels soft and goes almost to the floor. ](/scenarios/automotive-repair-tires-brakes-and-alignment/spongy-brake-pedal-d8f09865)[ ### Steering Wheel Off Center medium I hit a curb and now my steering wheel is crooked, even though the car drives straight. ](/scenarios/automotive-repair-tires-brakes-and-alignment/steering-wheel-off-center-6d10b179)[ ### Tire Patch for Nail easy I have a slow leak in my tire and I can see a nail in the tread. Can you patch it? ](/scenarios/automotive-repair-tires-brakes-and-alignment/tire-patch-for-nail-fa3f2a41) [Browse all Automotive Repair - Tires, Brakes & Alignment scenarios](/scenarios/automotive-repair-tires-brakes-and-alignment) ## Practice "Customer supplied Tires" with realistic AI buyers Voice or chat. Instant AI scoring. Cancel anytime. 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