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Road Hazard", "url": "https://callflow.dev/scenarios/automotive-repair-warranty-and-recalls/tire-warranty-road-hazard-45ed89de" }, { "@type": "ListItem", "position": 18, "name": "Voided Warranty Concern", "url": "https://callflow.dev/scenarios/automotive-repair-warranty-and-recalls/voided-warranty-concern-503e233d" }, { "@type": "ListItem", "position": 19, "name": "Warranty while out of town", "url": "https://callflow.dev/scenarios/automotive-repair-warranty-and-recalls/warranty-while-out-of-town-d2267d9b" }, { "@type": "ListItem", "position": 20, "name": "What is a TSB?", "url": "https://callflow.dev/scenarios/automotive-repair-warranty-and-recalls/what-is-a-tsb-93a79747" } ] } ] --- [ Call Flow ](/) Solutions [Features](/features)[How It Works](/how-it-works)[Enterprise](/enterprise)[Pricing](/pricing)[Testimonials](/testimonials) [Log In](/auth)Get Started 1. [Home](/) [Scenarios](/scenarios) Automotive Repair - Warranty & Recalls [All scenarios](/scenarios) # Automotive Repair - Warranty & Recalls Role-Play Scenarios Warranty and recall calls are half policy, half people. Drill coverage explanations, denied-claim conversations, and recall scheduling so reps stay clear, calm, and compliant. Filter: alleasymediumhard20 of 20 [ ## Battery Warranty on an EV hard My 2018 Nissan Leaf's range seems much lower. How do I make a warranty claim for battery degradation? View scenario ](/scenarios/automotive-repair-warranty-and-recalls/battery-warranty-on-an-ev-2df3cc74)[ ## Check if Recalls are Done easy I just bought a used 2018 Chevy Equinox and I want to see if it has any open recalls on it. View scenario ](/scenarios/automotive-repair-warranty-and-recalls/check-if-recalls-are-done-5aae1d4d)[ ## CPO Warranty Question medium I bought a Certified Pre-Owned 2021 VW Atlas and the heated seats stopped working. Is that covered by the CPO warranty? View scenario ](/scenarios/automotive-repair-warranty-and-recalls/cpo-warranty-question-a09ceb56)[ ## Dealership Said It's Not Covered hard The dealer denied warranty coverage for my 2022 Ford Maverick's engine issue, saying it was 'outside influence'. View scenario ](/scenarios/automotive-repair-warranty-and-recalls/dealership-said-it-s-not-covered-1fa19120)[ ## Engine Replacement under Warranty hard My 2019 Kia Optima's engine seized. I know there was a class action lawsuit about these 'Theta II' engines. View scenario ](/scenarios/automotive-repair-warranty-and-recalls/engine-replacement-under-warranty-0ab68fc0)[ ## Extended Warranty Deductible medium I have a CarShield policy for my 2017 Chrysler Pacifica's broken AC. I need to know how the deductible works. View scenario ](/scenarios/automotive-repair-warranty-and-recalls/extended-warranty-deductible-4e2266a3)[ ## Is my old recall still valid? easy I found an old recall notice from 2019 for my 2015 Toyota Camry. Can I still get it fixed for free? View scenario ](/scenarios/automotive-repair-warranty-and-recalls/is-my-old-recall-still-valid-3c03ff09)[ ## Is My Repair Covered by Warranty? medium My 2023 Kia Sorento's backup camera stopped working. Shouldn't this be covered by the factory warranty? View scenario ](/scenarios/automotive-repair-warranty-and-recalls/is-my-repair-covered-by-warranty-bb0b3df8)[ ## Is this an 'Emissions' part? medium My 2020 Subaru Outback has a check engine light and the code is for an oxygen sensor. Is that covered under the federal emissions warranty? View scenario ](/scenarios/automotive-repair-warranty-and-recalls/is-this-an-emissions-part-98a71ba6)[ ## Parts and Labor Warranty Issue hard You replaced my alternator 8 months ago, and I think it failed again. Is the part and labor still under your shop's warranty? View scenario ](/scenarios/automotive-repair-warranty-and-recalls/parts-and-labor-warranty-issue-4162278a)[ ## Powertrain Warranty Question medium An oil leak has appeared on my 2021 Hyundai Palisade. Would that be covered under the 100,000 mile powertrain warranty? View scenario ](/scenarios/automotive-repair-warranty-and-recalls/powertrain-warranty-question-f75d6756)[ ## Recall for a Different Country hard I have a 2019 Mazda3 that I imported from Canada. There's a recall in the US for it, but my VIN doesn't show up. View scenario ](/scenarios/automotive-repair-warranty-and-recalls/recall-for-a-different-country-83485fb2)[ ## Recall Parts on Backorder medium I took my 2022 Hyundai Ioniq 5 to the dealer for a recall, but they said the parts are on backorder for months. Is the car safe to drive? View scenario ](/scenarios/automotive-repair-warranty-and-recalls/recall-parts-on-backorder-d79cb3c1)[ ## Received a Recall Notice easy I got a letter in the mail about a safety recall for the fuel pump on my 2020 Honda CR-V. View scenario ](/scenarios/automotive-repair-warranty-and-recalls/received-a-recall-notice-4f1a34d0)[ ## Roadside Assistance Warranty Tow medium My 2024 Toyota Grand Highlander broke down and was towed to your shop by Toyota's roadside assistance. View scenario ](/scenarios/automotive-repair-warranty-and-recalls/roadside-assistance-warranty-tow-c3c99c7e)[ ## Third-Party Extended Warranty Claim hard I have an extended warranty from 'CNA National' and my 2019 GMC Acadia's transmission is shifting hard. Can you handle the claim? View scenario ](/scenarios/automotive-repair-warranty-and-recalls/third-party-extended-warranty-claim-63e0e6cc)[ ## Tire Warranty - Road Hazard easy I bought four new Michelin tires from you 6 months ago and one of them got a nail in the sidewall. Is that covered? View scenario ](/scenarios/automotive-repair-warranty-and-recalls/tire-warranty-road-hazard-45ed89de)[ ## Voided Warranty Concern medium The dealer is saying my engine warranty is void because I got my oil changed at an independent shop. View scenario ](/scenarios/automotive-repair-warranty-and-recalls/voided-warranty-concern-503e233d)[ ## Warranty while out of town medium My 2024 Ford Bronco is broken down on a road trip, 500 miles from my home dealer. What do I do? View scenario ](/scenarios/automotive-repair-warranty-and-recalls/warranty-while-out-of-town-d2267d9b)[ ## What is a TSB? medium My 2018 Jeep Cherokee has a harsh 9-speed transmission shift. I read online there is a TSB for a software update. View scenario ](/scenarios/automotive-repair-warranty-and-recalls/what-is-a-tsb-93a79747) ## Skills you'll build - Coverage explanations - Handling denied claims - Recall scheduling - Goodwill conversations - Escalation paths ## Browse all scenario categories [General Sales & Support](/scenarios/general)[Account Security](/scenarios/account-security)[Active Listening](/scenarios/active-listening)[Billing Disputes](/scenarios/billing-disputes)[Chargeback Disputes](/scenarios/chargeback-disputes)[Communication Clarity](/scenarios/communication-clarity)[Conflict Resolution](/scenarios/conflict-resolution)[Data Privacy](/scenarios/data-privacy)[Domains & DNS](/scenarios/domains-and-dns)[E-Commerce](/scenarios/e-commerce)[Email & Office](/scenarios/email-and-office)[Empathy & Rapport](/scenarios/empathy-and-rapport)[Escalated Customers](/scenarios/escalated-customers)[Fraud Prevention](/scenarios/fraud-prevention)[Legal Compliance](/scenarios/legal-compliance)[Marketing & SEO](/scenarios/marketing-and-seo)[New Customer Onboarding](/scenarios/new-customer-onboarding)[Refund Requests](/scenarios/refund-requests)[Return Processing](/scenarios/return-processing)[Returning Customers](/scenarios/returning-customers)[Security & SSL](/scenarios/security-and-ssl)[Sensitive Customer Situations](/scenarios/sensitive-customer-situations)[Subscription Cancellations](/scenarios/subscription-cancellations)[Time Management](/scenarios/time-management)[Web Hosting](/scenarios/web-hosting)[Website Builder](/scenarios/website-builder)[WordPress](/scenarios/wordpress)[Car Sales - New Vehicles](/scenarios/car-sales-new-vehicles)[Car Sales - Used Vehicles](/scenarios/car-sales-used-vehicles)[Car Sales - Financing & F&I](/scenarios/car-sales-financing-and-f-and-i)[Car Sales - Trade-Ins & Appraisals](/scenarios/car-sales-trade-ins-and-appraisals)[Car Sales - Test Drives & Closing](/scenarios/car-sales-test-drives-and-closing)[Automotive Repair - Diagnostics & Estimates](/scenarios/automotive-repair-diagnostics-and-estimates)[Automotive Repair - Scheduled Maintenance](/scenarios/automotive-repair-scheduled-maintenance)[Automotive Repair - Collision & Body Work](/scenarios/automotive-repair-collision-and-body-work)[Automotive Repair - Tires, Brakes & Alignment](/scenarios/automotive-repair-tires-brakes-and-alignment) [Practice objection handling](/objection-handling-training) ## Run any Automotive Repair - Warranty & Recalls scenario on demand Voice or chat. 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