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[Home](/) [Scenarios](/scenarios) [Automotive Repair - Warranty & Recalls](/scenarios/automotive-repair-warranty-and-recalls) Parts and Labor Warranty Issue [Back to Automotive Repair - Warranty & Recalls](/scenarios/automotive-repair-warranty-and-recalls) # Parts and Labor Warranty Issue hard [Automotive Repair - Warranty & Recalls](/scenarios/automotive-repair-warranty-and-recalls)Temperament: angry Tech: basic Budget: high ## Scenario overview You replaced my alternator 8 months ago, and I think it failed again. Is the part and labor still under your shop's warranty? ## What the caller is dealing with You guys replaced the alternator on my 2017 Honda Pilot last year. Last night, the battery light came on again and the car died, the exact same symptoms as before. What is the warranty on your parts and labor? I expect this to be repaired at no cost to me, as it's clearly a defective part or installation. ## How to practice this scenario Open this scenario inside [Call Flow's AI role-play](/ai-sales-role-play), choose voice or chat, and Call Flow's AI plays the customer using the temperament, tech level, and budget posture above. Every session is graded instantly across rapport, discovery, objection handling, and closing technique, so reps know exactly what to fix before the next attempt. [See the full feature set](/features) or [start a free team trial](/signup?plan=team-trial). ## Skills you'll build - Coverage explanations - Handling denied claims - Recall scheduling - Goodwill conversations - Escalation paths ## More scenarios in Automotive Repair - Warranty & Recalls [ ### Battery Warranty on an EV hard My 2018 Nissan Leaf's range seems much lower. How do I make a warranty claim for battery degradation? ](/scenarios/automotive-repair-warranty-and-recalls/battery-warranty-on-an-ev-2df3cc74)[ ### Check if Recalls are Done easy I just bought a used 2018 Chevy Equinox and I want to see if it has any open recalls on it. ](/scenarios/automotive-repair-warranty-and-recalls/check-if-recalls-are-done-5aae1d4d)[ ### CPO Warranty Question medium I bought a Certified Pre-Owned 2021 VW Atlas and the heated seats stopped working. Is that covered by the CPO warranty? ](/scenarios/automotive-repair-warranty-and-recalls/cpo-warranty-question-a09ceb56)[ ### Dealership Said It's Not Covered hard The dealer denied warranty coverage for my 2022 Ford Maverick's engine issue, saying it was 'outside influence'. ](/scenarios/automotive-repair-warranty-and-recalls/dealership-said-it-s-not-covered-1fa19120)[ ### Engine Replacement under Warranty hard My 2019 Kia Optima's engine seized. I know there was a class action lawsuit about these 'Theta II' engines. ](/scenarios/automotive-repair-warranty-and-recalls/engine-replacement-under-warranty-0ab68fc0)[ ### Extended Warranty Deductible medium I have a CarShield policy for my 2017 Chrysler Pacifica's broken AC. I need to know how the deductible works. ](/scenarios/automotive-repair-warranty-and-recalls/extended-warranty-deductible-4e2266a3)[ ### Is my old recall still valid? easy I found an old recall notice from 2019 for my 2015 Toyota Camry. Can I still get it fixed for free? ](/scenarios/automotive-repair-warranty-and-recalls/is-my-old-recall-still-valid-3c03ff09)[ ### Is My Repair Covered by Warranty? medium My 2023 Kia Sorento's backup camera stopped working. Shouldn't this be covered by the factory warranty? ](/scenarios/automotive-repair-warranty-and-recalls/is-my-repair-covered-by-warranty-bb0b3df8)[ ### Is this an 'Emissions' part? medium My 2020 Subaru Outback has a check engine light and the code is for an oxygen sensor. Is that covered under the federal emissions warranty? ](/scenarios/automotive-repair-warranty-and-recalls/is-this-an-emissions-part-98a71ba6)[ ### Powertrain Warranty Question medium An oil leak has appeared on my 2021 Hyundai Palisade. Would that be covered under the 100,000 mile powertrain warranty? ](/scenarios/automotive-repair-warranty-and-recalls/powertrain-warranty-question-f75d6756)[ ### Recall for a Different Country hard I have a 2019 Mazda3 that I imported from Canada. There's a recall in the US for it, but my VIN doesn't show up. ](/scenarios/automotive-repair-warranty-and-recalls/recall-for-a-different-country-83485fb2)[ ### Recall Parts on Backorder medium I took my 2022 Hyundai Ioniq 5 to the dealer for a recall, but they said the parts are on backorder for months. Is the car safe to drive? ](/scenarios/automotive-repair-warranty-and-recalls/recall-parts-on-backorder-d79cb3c1) [Browse all Automotive Repair - Warranty & Recalls scenarios](/scenarios/automotive-repair-warranty-and-recalls) ## Practice "Parts and Labor Warranty Issue" with realistic AI buyers Voice or chat. Instant AI scoring. Cancel anytime. 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