---
title: "DNS Configuration Help (Domains & DNS · 8979AC) | Call Flow"
description: "Customer needs help pointing their domain to external hosting. Variant 8979AC."
lang: en
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---

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[Domains & DNS](/scenarios/domains-and-dns)

DNS Configuration Help 

[Back to Domains & DNS](/scenarios/domains-and-dns)

# DNS Configuration Help

hard [Domains & DNS](/scenarios/domains-and-dns)Temperament: confused Tech: none Budget: medium 

## Scenario overview

Customer needs help pointing their domain to external hosting.

## What the caller is dealing with

Caller bought a domain from us but uses third-party hosting. They can't figure out DNS settings and their developer is unavailable. Opportunity to upsell our managed hosting.

## How to practice this scenario

Open this scenario inside [Call Flow's AI role-play](/ai-sales-role-play), choose voice or chat, and Call Flow's AI plays the customer using the temperament, tech level, and budget posture above. Every session is graded instantly across rapport, discovery, objection handling, and closing technique, so reps know exactly what to fix before the next attempt. [See the full feature set](/features) or [start a free team trial](/signup?plan=team-trial).

## Skills you'll build

-   Explaining DNS records
-   Walking transfers end-to-end
-   Calming downtime panic
-   Verifying propagation
-   Knowing when to escalate

## More scenarios in Domains & DNS

[

### Apex Domain vs WWW Redirect

easy 

](/scenarios/domains-and-dns/apex-domain-vs-www-redirect-ead90e4d)[

### Bulk Domain Registration

medium 

](/scenarios/domains-and-dns/bulk-domain-registration-ede6d3e3)[

### CAA Record Configuration

hard 

](/scenarios/domains-and-dns/caa-record-configuration-c9038b17)[

### CNAME Flattening Question

hard 

](/scenarios/domains-and-dns/cname-flattening-question-e7e13e9d)[

### Country Code Domain Strategy

medium 

](/scenarios/domains-and-dns/country-code-domain-strategy-3cdc21ed)[

### DNS Propagation Delay

easy 

](/scenarios/domains-and-dns/dns-propagation-delay-069f6ee0)[

### DNSSEC Configuration Request

hard 

](/scenarios/domains-and-dns/dnssec-configuration-request-b6c5ea0c)[

### Domain Auction Bidding

medium 

](/scenarios/domains-and-dns/domain-auction-bidding-47f806fb)[

### Domain Auto-Renewal Concerns

easy 

](/scenarios/domains-and-dns/domain-auto-renewal-concerns-f13de770)[

### Domain Backorder Request

medium 

](/scenarios/domains-and-dns/domain-backorder-request-04d850e9)[

### Domain Consolidation Plan

medium 

](/scenarios/domains-and-dns/domain-consolidation-plan-9c01662a)[

### Domain Dispute Resolution

hard 

](/scenarios/domains-and-dns/domain-dispute-resolution-bda76337)

[Browse all Domains & DNS scenarios](/scenarios/domains-and-dns)

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