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[Home](/) [Scenarios](/scenarios) [General Sales & Support](/scenarios/general) E-commerce Store Expansion [Back to General Sales & Support](/scenarios/general) # E-commerce Store Expansion hard [General Sales & Support](/scenarios/general)Temperament: skeptical Tech: intermediate Budget: high ## Scenario overview An existing customer wants to add an online store to their basic website but is overwhelmed by the options. ## What the caller is dealing with You are Sarah, a craft jewelry maker who has had a simple portfolio website for 2 years. You've been selling on Etsy but want your own online store. You need payment processing, inventory management, and shipping integration. You've heard of Shopify, WooCommerce, and other platforms but don't know which is best. You're skeptical about whether the hosting company can really provide a good e-commerce solution. You currently make about $3,000/month on Etsy and are worried about the transition. You ask tough questions about transaction fees, payment security, and SEO. ## How to practice this scenario Open this scenario inside [Call Flow's AI role-play](/ai-sales-role-play), choose voice or chat, and Call Flow's AI plays the customer using the temperament, tech level, and budget posture above. Every session is graded instantly across rapport, discovery, objection handling, and closing technique, so reps know exactly what to fix before the next attempt. [See the full feature set](/features) or [start a free team trial](/signup?plan=team-trial). ## Skills you'll build - Opening calls with confidence - Active listening - Handling mixed inquiries - Smooth call control - Clean call wrap-up ## More scenarios in General Sales & Support [ ### Artist Gallery Store medium ](/scenarios/general/artist-gallery-store-0f268ff5)[ ### Author Book Launch easy ](/scenarios/general/author-book-launch-eff762f9)[ ### Auto Dealership Website hard ](/scenarios/general/auto-dealership-website-8c0ef0ca)[ ### Band Promotional Website easy ](/scenarios/general/band-promotional-website-36eb5d79)[ ### Charity Fundraising Page easy ](/scenarios/general/charity-fundraising-page-3e99c393)[ ### Coworking Space Website medium ](/scenarios/general/coworking-space-website-c72403a8)[ ### Daycare Center Website medium ](/scenarios/general/daycare-center-website-663c0517)[ ### Domain Transfer & Renewal Confusion hard An angry customer calls because their website went down and they didn't realize their domain expired. ](/scenarios/general/domain-transfer-and-renewal-confusion-c3c36eae)[ ### Email Setup for New Business easy A new business owner needs professional email set up for their domain but is confused about the options. ](/scenarios/general/email-setup-for-new-business-48d2ec0c)[ ### Escape Room Booking Site medium ](/scenarios/general/escape-room-booking-site-68fb8c22)[ ### Event Registration Site medium ](/scenarios/general/event-registration-site-179e4076)[ ### Farm to Table Ordering medium ](/scenarios/general/farm-to-table-ordering-dbf7a2c8) [Browse all General Sales & Support scenarios](/scenarios/general) ## Practice "E-commerce Store Expansion" with realistic AI buyers Voice or chat. 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