--- title: "Refund for Unauthori… (Refund Requests · 0B36EE) | Call Flow" description: "Customer claims they did not authorize a purchase Variant 0B36EE." lang: en json-ld: | [ { "@context": "https://schema.org", "@type": "Organization", "@id": "https://callflow.dev/#org", "name": "Call Flow", "alternateName": [ "CallFlow", "Callflow", "Call Flow AI", "CallFlow AI", "callflow.dev" ], "url": "https://callflow.dev", "logo": "https://callflow.dev/favicon.png", "image": "https://callflow.dev/og-image.png", "description": "AI-powered call center and sales training platform with realistic AI role-play, instant scoring, supervisor reviews, and custom scenarios. Cuts new-hire ramp time by up to 40%.", "slogan": "Train smarter with AI-powered calls", "foundingDate": "2024", "areaServed": "Worldwide", "sameAs": [ "https://www.linkedin.com/company/call-flow-dev/" ], "contactPoint": { "@type": "ContactPoint", "contactType": "customer support", "url": "https://callflow.dev/contact", "availableLanguage": [ "English" ] } }, { "@context": "https://schema.org", "@type": "Organization", "@id": "https://callflow.dev/#org", "name": "Call Flow", "legalName": "Call Flow", "alternateName": [ "CallFlow", "Callflow", "Call Flow AI", "CallFlow AI", "callflow.dev" ], "url": "https://callflow.dev", "logo": "https://callflow.dev/favicon.png", "image": "https://callflow.dev/og-image.png", "description": "Call Flow is the AI-powered role-play training platform for sales and support teams. Realistic AI callers, instant 5-dimension scoring, supervisor reviews, and custom scenarios cut new-hire ramp time by up to 40%.", "slogan": "Train smarter with AI-powered calls", "foundingDate": "2024", "founder": { "@type": "Person", "name": "Call Flow Founding Team" }, "areaServed": "Worldwide", "knowsAbout": [ "AI sales training", "AI role-play", "Call center training", "Objection handling", "De-escalation training", "Cold calling", "Sales enablement", "Agent ramp time", "Conversation scoring" ], "sameAs": [ "https://www.linkedin.com/company/call-flow-dev/" ], "contactPoint": { "@type": "ContactPoint", "contactType": "customer support", "url": "https://callflow.dev/contact", "availableLanguage": [ "English" ] } }, { "@context": "https://schema.org", "@type": "WebSite", "@id": "https://callflow.dev/#website", "name": "Call Flow", "alternateName": [ "CallFlow", "Call Flow AI", "callflow.dev" ], "url": "https://callflow.dev", "inLanguage": "en-US", "publisher": { "@id": "https://callflow.dev/#org" }, "about": { "@id": "https://callflow.dev/#software" }, "potentialAction": { "@type": "SearchAction", "target": "https://callflow.dev/blog?q={search_term_string}", "query-input": "required name=search_term_string" } }, { "@context": "https://schema.org", "@type": "SoftwareApplication", "@id": "https://callflow.dev/#software", "name": "Call Flow", "alternateName": "Call Flow AI Sales Training Platform", "applicationCategory": "BusinessApplication", "applicationSubCategory": "Sales Training Software", "operatingSystem": "Web, iOS, Android", "url": "https://callflow.dev", "description": "AI-powered call center and sales training platform with realistic AI role-play simulations, voice training, instant scoring, objection handling practice, de-escalation drills, and team management. Cuts new-hire ramp time by up to 40%.", "featureList": [ "AI role-play simulations", "Voice training with real-time TTS and STT", "Objection handling practice", "De-escalation training", "Discovery call simulation", "Cold call simulator", "SDR and AE role-play", "Instant AI scoring and feedback", "Custom scenario builder", "Team management and analytics", "Supervisor review system", "Certification readiness tracking", "Branded login portals", "SSO and SAML", "GDPR and SOC 2 compliance" ], "screenshot": "https://callflow.dev/og-image.png", "image": "https://callflow.dev/og-image.png", "provider": { "@id": "https://callflow.dev/#org" }, "publisher": { "@id": "https://callflow.dev/#org" }, "offers": { "@type": "AggregateOffer", "priceCurrency": "USD", "lowPrice": "9.99", "highPrice": "49.99", "offerCount": "3", "offers": [ { "@type": "Offer", "name": "Individual", "price": "9.99", "priceCurrency": "USD", "url": "https://callflow.dev/pricing", "category": "SaaS subscription" }, { "@type": "Offer", "name": "Team", "price": "49.99", "priceCurrency": "USD", "url": "https://callflow.dev/pricing", "category": "SaaS subscription" }, { "@type": "Offer", "name": "Enterprise", "url": "https://callflow.dev/enterprise", "category": "SaaS subscription", "priceSpecification": { "@type": "PriceSpecification", "priceCurrency": "USD", "price": "0", "description": "Custom pricing, contact sales" } } ] }, "aggregateRating": { "@type": "AggregateRating", "ratingValue": "4.8", "ratingCount": "127", "reviewCount": "127", "bestRating": "5", "worstRating": "1" } }, { "@context": "https://schema.org", "@type": "LearningResource", "@id": "https://callflow.dev/scenarios/refund-requests/refund-for-unauthorized-purchase-00995f74#resource", "name": "Refund for Unauthorized Purchase", "description": "Customer claims they did not authorize a purchase", "url": "https://callflow.dev/scenarios/refund-requests/refund-for-unauthorized-purchase-00995f74", "learningResourceType": "Role-play scenario", "educationalLevel": "hard", "teaches": [ "Save offers", "Empathetic declines", "Quoting policy plainly", "Documenting outcomes", "Closing on good terms" ], "about": { "@id": "https://callflow.dev/#software" }, "inLanguage": "en", "isPartOf": { "@id": "https://callflow.dev/#software" }, "provider": { "@id": "https://callflow.dev/#org" } }, { "@context": "https://schema.org", "@type": "BreadcrumbList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Home", "item": "https://callflow.dev/" }, { "@type": "ListItem", "position": 2, "name": "Scenarios", "item": "https://callflow.dev/scenarios" }, { "@type": "ListItem", "position": 3, "name": "Refund Requests", "item": "https://callflow.dev/scenarios/refund-requests" }, { "@type": "ListItem", "position": 4, "name": "Refund for Unauthorized Purchase", "item": "https://callflow.dev/scenarios/refund-requests/refund-for-unauthorized-purchase-00995f74" } ] }, { "@context": "https://schema.org", "@type": "Course", "@id": "https://callflow.dev/scenarios/refund-requests/refund-for-unauthorized-purchase-00995f74#course", "name": "Refund for Unauthorized Purchase — AI Role-Play Practice", "description": "Customer claims they did not authorize a purchase Variant 0B36EE.", "url": "https://callflow.dev/scenarios/refund-requests/refund-for-unauthorized-purchase-00995f74", "provider": { "@id": "https://callflow.dev/#org" }, "educationalLevel": "hard", "teaches": [ "Save offers", "Empathetic declines", "Quoting policy plainly", "Documenting outcomes", "Closing on good terms" ], "about": [ "Refund Requests", { "@id": "https://callflow.dev/#software" } ], "inLanguage": "en", "isAccessibleForFree": false, "coursePrerequisites": "None — designed for new and tenured reps", "audience": { "@type": "EducationalAudience", "educationalRole": "Sales rep, SDR, AE, or call-center agent" }, "hasCourseInstance": [ { "@type": "CourseInstance", "courseMode": "online", "courseWorkload": "PT10M", "inLanguage": "en", "instructor": { "@id": "https://callflow.dev/#org" }, "offers": { "@type": "Offer", "price": "1.00", "priceCurrency": "USD", "category": "Trial", "url": "https://callflow.dev/signup?plan=team-trial", "availability": "https://schema.org/InStock" } } ] }, { "@context": "https://schema.org", "@type": "BreadcrumbList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Home", "item": "https://callflow.dev/" }, { "@type": "ListItem", "position": 2, "name": "Scenarios", "item": "https://callflow.dev/scenarios" }, { "@type": "ListItem", "position": 3, "name": "Refund Requests", "item": "https://callflow.dev/scenarios/refund-requests" }, { "@type": "ListItem", "position": 4, "name": "Refund for Unauthorized Purchase" } ] } ] --- [ Call Flow ](/) Solutions [Features](/features)[How It Works](/how-it-works)[Enterprise](/enterprise)[Pricing](/pricing)[Testimonials](/testimonials) [Log In](/auth)Get Started 1. [Home](/) [Scenarios](/scenarios) [Refund Requests](/scenarios/refund-requests) Refund for Unauthorized Purchase [Back to Refund Requests](/scenarios/refund-requests) # Refund for Unauthorized Purchase hard [Refund Requests](/scenarios/refund-requests)Temperament: angry Tech: none Budget: high ## Scenario overview Customer claims they did not authorize a purchase ## What the caller is dealing with Customer sees a charge they don't recognize and suspects unauthorized access. Wants immediate refund. ## How to practice this scenario Open this scenario inside [Call Flow's AI role-play](/ai-sales-role-play), choose voice or chat, and Call Flow's AI plays the customer using the temperament, tech level, and budget posture above. Every session is graded instantly across rapport, discovery, objection handling, and closing technique, so reps know exactly what to fix before the next attempt. [See the full feature set](/features) or [start a free team trial](/signup?plan=team-trial). ## Skills you'll build - Save offers - Empathetic declines - Quoting policy plainly - Documenting outcomes - Closing on good terms ## More scenarios in Refund Requests [ ### Bulk Order Refund hard Business customer wants refund on a large bulk order ](/scenarios/refund-requests/bulk-order-refund-eccce3b1)[ ### Digital Product Refund hard Customer wants refund for a digital download ](/scenarios/refund-requests/digital-product-refund-7b14ca8f)[ ### Duplicate Charge Refund easy Customer was charged twice for the same purchase ](/scenarios/refund-requests/duplicate-charge-refund-56233375)[ ### Event Ticket Refund easy Customer requesting refund for cancelled event tickets ](/scenarios/refund-requests/event-ticket-refund-d53bd0d6)[ ### Gift Card Refund medium Customer wants refund on a gift card purchase ](/scenarios/refund-requests/gift-card-refund-290b4aa4)[ ### International Refund hard Customer wants refund with currency conversion concerns ](/scenarios/refund-requests/international-refund-e0598db3)[ ### Late Delivery Refund medium Customer wants refund because delivery was significantly delayed ](/scenarios/refund-requests/late-delivery-refund-4f87d23b)[ ### Partial Refund Request medium Customer wants a partial refund for a partially defective order ](/scenarios/refund-requests/partial-refund-request-b5423a24)[ ### Refund After Trial Period medium Customer requesting refund after free trial converted to paid ](/scenarios/refund-requests/refund-after-trial-period-d039aca5)[ ### Refund Denied Appeal hard Customer appealing a previously denied refund request ](/scenarios/refund-requests/refund-denied-appeal-8f54bbb4)[ ### Refund for Misleading Description medium Customer feels the product description was misleading ](/scenarios/refund-requests/refund-for-misleading-description-e6b8a8d4)[ ### Refund Method Dispute medium Customer wants refund to different payment method ](/scenarios/refund-requests/refund-method-dispute-55ed05ad) [Browse all Refund Requests scenarios](/scenarios/refund-requests) ## Practice "Refund for Unauthorized Purchase" with realistic AI buyers Voice or chat. Instant AI scoring. Cancel anytime. Get Started Free No credit card required Cancel anytime GDPR & SOC 2 compliant Call Flow AI-powered call training that transforms your team's performance with realistic simulations, instant grading, and supervisor reviews. ### Platform - [Features](/features) - [How It Works](/how-it-works) - [AI Call Scoring](/ai-call-scoring) - [Enterprise](/enterprise) - [Pricing](/pricing) - [Testimonials](/testimonials) - [FAQ](/faq) - [Book a Demo](/book/demo-15min) ### Solutions - [Sales Call Simulator](/sales-call-simulator) - [AI Sales Role Play](/ai-sales-role-play) - [Scenarios Library](/scenarios) - [Call Center Training](/call-center-training-software) - [Supervisor Training](/call-center-supervisor-training) - [De-Escalation Training](/de-escalation-training) - [Objection Handling](/objection-handling-training) - [SDR & AE Role Play](/sdr-ae-role-play) - [Second Nature Alternatives](/second-nature-alternatives) ### Company - [About](/about) - [Blog](/blog) - [Press](/press) - [Contact](/contact) - [Careers](/careers) - [Affiliate Program](/affiliates) ### Results - [ROI](/roi) - [Case Studies](/case-studies) - [Agent Ramp Time Study](/agent-ramp-time) - [Sales Gamification](/sales-gamification) - [Free Tools & Reports](/tools) - [Ramp Time Calculator](/tools/ramp-time-calculator) - [QA Scorecard Generator](/tools/qa-scorecard-generator) - [Objection Library](/tools/objection-library) - [Script Templates](/tools/script-templates) - [De-escalation Playbook](/tools/deescalation-playbook) - [Discovery Question Generator](/tools/discovery-question-generator) - [State of Sales Training 2026](/reports/state-of-sales-training-2026) - [State of Ramp Time 2026](/reports/state-of-ramp-time-2026) - [Alternatives (Gong, Second Nature, more)](/alternatives) - ["Trained with Call Flow" Badges](/trained-with-callflow) ### Resources - [Call Calibration Guide](/call-calibration) - [AI Call Scoring](/ai-call-scoring) - [How to Reduce Ramp Time](/how-to-reduce-ramp-time-with-ai-role-play-training) - [AI Sales Training Buyer's Guide](/ai-sales-training-platform-buyers-guide) - [All Scenarios A-Z](/scenarios) - [Blog](/blog) - [FAQ](/faq) ### Compare - [vs Hyperbound](/vs-hyperbound) - [vs Mindtickle](/vs-mindtickle) - [vs Zenarate](/vs-zenarate) - [vs Gong](/call-flow-vs-gong) - [Pricing Comparison](/pricing-comparison) - [Best AI Tools 2026](/best-ai-sales-role-play-tools-2026) ### Buyer Guides - [Sales Coaching Software](/sales-coaching-software) - [Sales Training Software](/sales-training-software) - [AI Sales Coaching](/ai-sales-coaching) - [AI Cold Calling Software](/ai-cold-calling-software) - [VR vs AI Simulation](/vr-vs-ai-simulation) - [Salesforce Integration](/sales-coaching-salesforce-integration) - [See all guides →](/sales-coaching-software) ### Legal - [Privacy](/privacy) - [Terms](/terms) - [Security](/security) - [Sitemap](/sitemap) © 2026 Call Flow. All rights reserved. SOC 2 Compliant GDPR Ready 99.9% Uptime Get Started Free Full access. Up to 20 seats. Cancel anytime.