--- title: "First Call Resolution Checklist (Free) | Call Flow" description: "A free 16-point interactive checklist for support leaders. Tracks progress locally, exports as markdown for Notion, and prints as PDF." lang: en json-ld: | [ { "@context": "https://schema.org", "@type": "Organization", "@id": "https://callflow.dev/#org", "name": "Call Flow", "alternateName": [ "CallFlow", "Callflow", "Call Flow AI", "CallFlow AI", "callflow.dev" ], "url": "https://callflow.dev", "logo": "https://callflow.dev/favicon.png", "image": "https://callflow.dev/og-image.png", "description": "AI-powered call center and sales training platform with realistic AI role-play, instant scoring, supervisor reviews, and custom scenarios. 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Tap to mark done. Progress saves in your browser. Export as markdown for Notion or print as a PDF. 0 of 16 complete Copy Markdown .md PDF ## Before the call - Every agent has the top 20 issues and their approved resolution paths one click away. - Knowledge base is searchable in under 3 seconds from the agent desktop. - Contact reason is captured at IVR level and pre-loaded into the case record. - Agents can see the customer's last 90 days of interactions on screen at pickup. ## During the call - Agents restate the customer issue in one sentence within 60 seconds. - Every recommended resolution is available without a supervisor override. - Warm-transfer script is standard: the receiving agent gets a 30-second summary. - Agents ask 'is there anything else?' before ending the call. ## After the call - Case notes are entered in a standard template within 5 minutes of call end. - Repeat-contact flags fire within 48 hours and route to a root-cause queue. - Weekly review of the top 5 FCR failures with the team. - Agents get individual FCR trend data in their 1:1 dashboard. ## Coaching and QA - FCR is on the weighted QA scorecard, not just an operational metric. - Every agent completes 3 role-play practice calls per week. - Coaches use call recordings tagged as FCR failures for practice sessions. - A visible team-level FCR target is set and updated weekly. ## Practice the coaching moves in this checklist [Start free trial](/signup?plan=team-trial) ## Related tools [De-escalation Playbook Prevent the calls that hurt FCR. ](/tools/deescalation-playbook)[QA Scorecard Generator Get FCR onto your weighted QA rubric. ](/tools/qa-scorecard-generator)[Objection Library Scripted responses that speed resolution. ](/tools/objection-library)[All free tools Every calculator, template, and report. ](/tools)[AI Call Scoring How AI grading measures resolution quality. ](/ai-call-scoring)[Practice scenarios 700+ realistic AI call scenarios. ](/scenarios) Call Flow AI-powered call training that transforms your team's performance with realistic simulations, instant grading, and supervisor reviews. ### Platform - [Features](/features) - [How It Works](/how-it-works) - [AI Call Scoring](/ai-call-scoring) - [Enterprise](/enterprise) - [Pricing](/pricing) - [Testimonials](/testimonials) - [FAQ](/faq) ### Solutions - [Sales Call Simulator](/sales-call-simulator) - [AI Sales Role Play](/ai-sales-role-play) - [Scenarios Library](/scenarios) - [Call Center Training](/call-center-training-software) - [Supervisor Training](/call-center-supervisor-training) - [De-Escalation Training](/de-escalation-training) - [Objection Handling](/objection-handling-training) - [SDR & AE Role Play](/sdr-ae-role-play) - [Second Nature Alternatives](/second-nature-alternatives) ### Company - [About](/about) - [Blog](/blog) - [Press](/press) - [Contact](/contact) - [Careers](/careers) - [Affiliate Program](/affiliates) ### Results - [ROI](/roi) - [Case Studies](/case-studies) - [Agent Ramp Time Study](/agent-ramp-time) - [Sales Gamification](/sales-gamification) - [Free Tools & Reports](/tools) - [Ramp Time Calculator](/tools/ramp-time-calculator) - [QA Scorecard Generator](/tools/qa-scorecard-generator) - [Objection Library](/tools/objection-library) - [Script Templates](/tools/script-templates) - [De-escalation Playbook](/tools/deescalation-playbook) - [Discovery Question Generator](/tools/discovery-question-generator) - [State of Sales Training 2026](/reports/state-of-sales-training-2026) - [State of Ramp Time 2026](/reports/state-of-ramp-time-2026) - [Alternatives (Gong, Second Nature, more)](/alternatives) - ["Trained with Call Flow" Badges](/trained-with-callflow) ### Resources - [Call Calibration Guide](/call-calibration) - [AI Call Scoring](/ai-call-scoring) - [How to Reduce Ramp Time](/how-to-reduce-ramp-time-with-ai-role-play-training) - [AI Sales Training Buyer's Guide](/ai-sales-training-platform-buyers-guide) - [All Scenarios A-Z](/scenarios) - [Blog](/blog) - [FAQ](/faq) ### Compare - [vs Hyperbound](/vs-hyperbound) - [vs Mindtickle](/vs-mindtickle) - [vs Zenarate](/vs-zenarate) - [vs Gong](/call-flow-vs-gong) - [Pricing Comparison](/pricing-comparison) - [Best AI Tools 2026](/best-ai-sales-role-play-tools-2026) ### Buyer Guides - [Sales Coaching Software](/sales-coaching-software) - [Sales Training Software](/sales-training-software) - [AI Sales Coaching](/ai-sales-coaching) - [AI Cold Calling Software](/ai-cold-calling-software) - [VR vs AI Simulation](/vr-vs-ai-simulation) - [Salesforce Integration](/sales-coaching-salesforce-integration) - [See all guides →](/sales-coaching-software) ### Legal - [Privacy](/privacy) - [Terms](/terms) - [Security](/security) - [Sitemap](/sitemap) © 2026 Call Flow. 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