--- title: "Free Call Center QA Scorecard Generator | Call Flow" description: "Pick an industry and team size, generate a ready-to-use QA scorecard, and download it as CSV that opens directly in Excel or Google Sheets." lang: en json-ld: | [ { "@context": "https://schema.org", "@type": "Organization", "@id": "https://callflow.dev/#org", "name": "Call Flow", "alternateName": [ "CallFlow", "Callflow", "Call Flow AI", "CallFlow AI", "callflow.dev" ], "url": "https://callflow.dev", "logo": "https://callflow.dev/favicon.png", "image": "https://callflow.dev/og-image.png", "description": "AI-powered call center and sales training platform with realistic AI role-play, instant scoring, supervisor reviews, and custom scenarios. 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Get a weighted call QA rubric you can open in Excel or Google Sheets. Industry SaaS Sales Insurance Healthcare Collections Retail Financial Services Contact Center (General) Team size (agents) Total points Weights auto-scale to this total. Download CSV Opens directly in Excel and Google Sheets. Import via File → Import in Sheets. ## Preview: SaaS Sales Opening & Rapport - Clear introduction and purpose 5 pts - Built rapport with prospect 5 pts Discovery - Asked qualifying questions (BANT/MEDDIC) 15 pts - Uncovered decision criteria 10 pts Product Positioning - Tied features to prospect's pain 15 pts - Presented differentiators clearly 10 pts Objection Handling - Acknowledged and reframed objections 15 pts Closing - Confirmed next steps and owner 15 pts - Booked a specific date and time 10 pts ## Score real practice calls, not just live ones Your reps can practice against AI callers and get graded on this exact rubric today. [Start free trial](/signup?plan=team-trial) ## Related tools [First Call Resolution Checklist Interactive checklist for support leaders. ](/tools/fcr-checklist)[De-escalation Playbook Reduce escalations with scenario-based practice. ](/tools/deescalation-playbook)[AI Call Scoring How Call Flow grades practice and live calls. ](/ai-call-scoring)[All free tools Every calculator, template, and report. ](/tools)[State of Sales Training 2026 Original benchmark data for revenue leaders. ](/reports/state-of-sales-training-2026)[Scenario library 700+ realistic AI call scenarios. ](/scenarios) Call Flow AI-powered call training that transforms your team's performance with realistic simulations, instant grading, and supervisor reviews. ### Platform - [Features](/features) - [How It Works](/how-it-works) - [AI Call Scoring](/ai-call-scoring) - [Enterprise](/enterprise) - [Pricing](/pricing) - [Testimonials](/testimonials) - [FAQ](/faq) ### Solutions - [Sales Call Simulator](/sales-call-simulator) - [AI Sales Role Play](/ai-sales-role-play) - [Scenarios Library](/scenarios) - [Call Center Training](/call-center-training-software) - [Supervisor Training](/call-center-supervisor-training) - [De-Escalation Training](/de-escalation-training) - [Objection Handling](/objection-handling-training) - [SDR & AE Role Play](/sdr-ae-role-play) - [Second Nature Alternatives](/second-nature-alternatives) ### Company - [About](/about) - [Blog](/blog) - [Press](/press) - [Contact](/contact) - [Careers](/careers) - [Affiliate Program](/affiliates) ### Results - [ROI](/roi) - [Case Studies](/case-studies) - [Agent Ramp Time Study](/agent-ramp-time) - [Sales Gamification](/sales-gamification) - [Free Tools & Reports](/tools) - [Ramp Time Calculator](/tools/ramp-time-calculator) - [QA Scorecard Generator](/tools/qa-scorecard-generator) - [Objection Library](/tools/objection-library) - [Script Templates](/tools/script-templates) - [De-escalation Playbook](/tools/deescalation-playbook) - [Discovery Question Generator](/tools/discovery-question-generator) - [State of Sales Training 2026](/reports/state-of-sales-training-2026) - [State of Ramp Time 2026](/reports/state-of-ramp-time-2026) - [Alternatives (Gong, Second Nature, more)](/alternatives) - ["Trained with Call Flow" Badges](/trained-with-callflow) ### Resources - [Call Calibration Guide](/call-calibration) - [AI Call Scoring](/ai-call-scoring) - [How to Reduce Ramp Time](/how-to-reduce-ramp-time-with-ai-role-play-training) - [AI Sales Training Buyer's Guide](/ai-sales-training-platform-buyers-guide) - [All Scenarios A-Z](/scenarios) - [Blog](/blog) - [FAQ](/faq) ### Compare - [vs Hyperbound](/vs-hyperbound) - [vs Mindtickle](/vs-mindtickle) - [vs Zenarate](/vs-zenarate) - [vs Gong](/call-flow-vs-gong) - [Pricing Comparison](/pricing-comparison) - [Best AI Tools 2026](/best-ai-sales-role-play-tools-2026) ### Buyer Guides - [Sales Coaching Software](/sales-coaching-software) - [Sales Training Software](/sales-training-software) - [AI Sales Coaching](/ai-sales-coaching) - [AI Cold Calling Software](/ai-cold-calling-software) - [VR vs AI Simulation](/vr-vs-ai-simulation) - [Salesforce Integration](/sales-coaching-salesforce-integration) - [See all guides →](/sales-coaching-software) ### Legal - [Privacy](/privacy) - [Terms](/terms) - [Security](/security) - [Sitemap](/sitemap) © 2026 Call Flow. 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