Security Is Built Into Everything We Do
Your data, your training sessions, and your team's information are protected by multiple layers of enterprise-grade security controls.
SOC 2 Type II
Audited controls for security, availability & confidentiality
GDPR Compliant
Full compliance with EU data protection regulations
CCPA Compliant
California Consumer Privacy Act adherence
HIPAA-Ready
Infrastructure prepared for healthcare data requirements
Our Commitment to Security
Security isn't a feature we bolt on, it's the foundation of everything we build. From the first line of code to the infrastructure that serves millions of training sessions, we design for security at every layer. Our team includes dedicated security engineers who continuously monitor, test, and improve our defenses.
Infrastructure & Data Protection
Call Flow runs on enterprise-grade cloud infrastructure with automatic scaling, redundancy across multiple availability zones, and 99.9% uptime SLA. All data is stored in SOC 2-certified data centers with physical security controls including biometric access, 24/7 surveillance, and environmental protections.
Encryption & Access Controls
All data is encrypted in transit using TLS 1.2+ and at rest using AES-256 encryption. We enforce role-based access controls (RBAC) across the platform, ensuring that users only access data they're authorized to see. Administrative access requires multi-factor authentication, and all access is logged and auditable.
Regular Audits & Penetration Testing
We conduct annual third-party security audits and quarterly penetration tests by independent security firms. Vulnerability assessments are performed continuously using automated scanning tools. All findings are triaged, prioritized, and remediated according to strict SLAs.
Incident Response
Our incident response team follows a well-documented playbook for identifying, containing, and remediating security incidents. We maintain a 24/7 on-call rotation and commit to notifying affected customers within 72 hours of a confirmed breach, in compliance with applicable regulations.
Customer Data Ownership
Your data belongs to you. We never sell, rent, or share your training data with third parties for their own purposes. You can export or delete your data at any time. When you cancel your account, we permanently delete your data within 30 days, with cryptographic verification of deletion.
Have Security Questions?
Our security team is happy to discuss our practices in detail. For enterprise security reviews, penetration test reports, or compliance documentation, Our security team is happy to discuss our practices in detail. For enterprise security reviews, penetration test reports, or compliance documentation, contact us at security@callflow.dev.