Everything You Need to Train World-Class Call Teams
From realistic AI simulations to detailed performance analytics, Call Flow gives managers and agents the tools to improve faster.
AI-Powered Simulations
Realistic caller personas with dynamic conversation flow powered by advanced AI models.
Instant Performance Scoring
Get detailed scores across rapport, objection handling, product knowledge, and closing.
Team Management
Manage agents, supervisors, and custom training paths from a single dashboard.
Enterprise Security
SOC 2 compliant with SSO, role-based access, and encrypted data at rest.
Training & Simulation
Voice & Text Simulations
Practice with AI callers that respond naturally in real time. Choose from dozens of scenarios covering sales, support, billing, and compliance.
Dynamic Conversation Flow
Each simulation adapts based on agent responses. No two calls are alike, just like the real world.
Custom Scenarios
Build scenarios tailored to your products, services, and common customer situations. Define caller temperament, budget sensitivity, and knowledge level.
Learn moreDe-Escalation Practice
Train agents to handle angry, frustrated, or confused callers with patience and professionalism.
Scoring & Analytics
AI-Powered Scoring
Automated grading across five key dimensions: rapport building, needs identification, product knowledge, objection handling, and closing technique.
Certification & Readiness
Track agent readiness with certification scores. Know exactly when reps are ready for live calls.
Learn moreReal-Time Feedback
Instant AI-generated coaching after every session with specific, actionable improvement suggestions.
Session History
Full transcript and score history for every training session. Review past performances to track growth over time.
Management & Administration
Role-Based Access
Separate dashboards for agents, supervisors, and owners. Each role sees exactly what they need.
Custom Branding
White-label your training portal with custom logos, colors, and branded login pages for your organization.
Organization Management
Invite and manage team members, assign roles, track performance across your entire team.
Branded Login Pages
Give your team a professional login experience with custom subdomains and company branding.
Security & Compliance
SOC 2 Compliant
Enterprise-grade security with SOC 2 Type II compliance and regular third-party audits.
Data Encryption
All data encrypted at rest and in transit. Your training data and conversation logs are fully protected.
GDPR Ready
Full GDPR compliance with data export, deletion requests, and privacy-by-design architecture.
SSO & SAML
Single sign-on integration for enterprise teams. Support for SAML 2.0 and major identity providers.
AI Call Scoring & Calibration
Every Call Flow session is graded against a 5-dimension scorecard, applied identically to every call. That removes inter-rater variance by definition and lets QA leaders focus calibration sessions on tuning the rubric instead of arguing over individual scores. Learn more in our AI call scoring guide and call calibration guide.
Rapport Building
Tone, empathy, and conversational warmth from the opening seconds.
Objection Handling
How the agent acknowledges, reframes, and resolves pushback.
Active Listening
Clarifying questions, paraphrasing, and signal recognition.
Compliance Adherence
Required disclosures, scripted phrases, and regulatory checks.
Issue Resolution
Whether the caller leaves with a clear next step or solution.
How scoring aligns with your QA calibration standard
Call Flow scores every call against the same rubric your QA team already uses. Calibration sessions become a quarterly tuning exercise: review edge cases, adjust dimension weights, and re-deploy — no more re-grading thousands of calls by hand.
Practice these scenario categories
Every feature above runs against the full Call Flow scenario library. Jump into the categories teams use most.