Call Flow
    How It Works

    Train smarter with AI-powered calls

    Pick a scenario, practice with a realistic AI caller, and get instant feedback, all without risking a real customer interaction.

    Abstract design shapes
    Avg. Score
    92%
    Active Reps
    1,247
    Call Flow Training, Billing Dispute Scenario
    Scenario Brief

    Caller: Margaret, 58, small business owner. 3-year customer. Temperament: Angry. Discovered unexpected charges and is threatening to cancel.

    I just looked at my bill and there's a $49 charge I never authorized. I've been a loyal customer for three years and this is how you treat me?
    Margaret, I sincerely apologize for this frustrating experience. Let me pull up your account right now and we'll investigate this together.
    Fine, but make it quick. I've already been on hold for 15 minutes.
    I'm looking at your account now, I can see the $49 charge from March 15th. This was our error, and I'm going to remove that charge and issue a full refund right now.

    Platform Capabilities

    Everything you need to train world-class reps

    AI Simulation Engine

    • Six distinct caller temperaments, friendly, impatient, skeptical, angry, confused, and chatty
    • Dynamic conversation flow that adapts to trainee responses in real-time
    • Realistic objections, interruptions, and emotional escalation patterns
    • Configurable difficulty levels from beginner to expert

    Communication Modes

    • Text-based chat for focused practice and review
    • Speech-to-text for realistic voice input simulation
    • Text-to-speech AI responses for immersive call experience
    • Full transcript recording for every session

    Analytics & Scoring

    • AI-powered scoring across 5 performance dimensions
    • Rapport building, needs identification, product knowledge assessment
    • Objection handling and closing technique evaluation
    • Historical trend tracking and improvement analytics

    Admin & Management

    • Custom scenario builder with full persona configuration
    • Manager review portal with score override capability
    • Team-wide performance dashboards and leaderboards
    • User management with role-based access control

    Use Cases

    Built for every training scenario

    New Hire Onboarding

    3x faster ramp

    Get new reps call-ready in days instead of weeks. Structured scenarios build confidence before they ever speak to a real customer.

    Objection Handling

    40% fewer escalations

    Practice handling the toughest objections, pricing pushback, competitor comparisons, and cancellation threats, until they become second nature.

    Product Launch Prep

    2x launch readiness

    When you launch a new product or feature, ensure every rep can confidently explain benefits and handle questions from day one.

    Compliance Training

    Zero compliance violations

    Simulate regulated scenarios where reps must follow specific scripts and disclosures. Catch compliance gaps before they become costly.

    Ready to transform your team?

    Jump in today, plans start at just $9.99/month.