Trying to Get Free Add-Ons
Scenario overview
Handle a customer who is trying to get free accessories, like all-weather floor mats or roof racks, 'thrown in' to close the deal.
What the caller is dealing with
Okay, I'm ready to sign the papers at this price. But, if you throw in a set of all-weather floor mats and a remote starter, you have a deal right now. That seems like a small thing for you to do to make a sale.
How to practice this scenario
Open this scenario inside Call Flow's AI role-play, choose voice or chat, and Call Flow's AI plays the customer using the temperament, tech level, and budget posture above. Every session is graded instantly across rapport, discovery, objection handling, and closing technique, so reps know exactly what to fix before the next attempt. See the full feature set or start a $1 team trial.
Skills you'll build
- Booking and confirming test drives
- Recovering no-shows
- Handling stalls and think-it-overs
- Out-the-door pricing
- Delivery day handoff
More scenarios in Car Sales - Test Drives & Closing
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Breaking Down the Out-the-Door Price
easyClearly and transparently explain every line item (taxes, title, license, fees) that makes up the final 'out-the-door' price.
Buyer Wants to Take Car Overnight
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Closing the Enthusiastic Buyer
easyTransition a very enthusiastic customer from a positive test drive directly into the closing process without losing momentum.
Competing Dealer's Lower Quote
hardRespond when a customer presents a lower price quote from a competing dealership on an identical vehicle.
Delivery Day Issues Found
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Explaining Delivery Day Process
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Following Up with a Test Drive No-Show
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Hesitation to Leave a Deposit
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I Need My Spouse's Approval
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