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Call Flow vs. Refract
Refract is now part of Allego and focused on conversation intelligence from real calls.
Where Call Flow wins
- Proactive practice, not reactive review.
- Standalone product with a $1 trial, no bundle required.
- Voice and text practice with instant AI grading.
Where Refract wins
- Integrates with the broader Allego learning suite.
Best for Refract
Teams already inside the Allego enablement ecosystem.
| Feature | Call Flow | Refract |
|---|---|---|
| AI role-play with instant grading | Yes | No |
| Recorded call analysis | Basic | Yes |
| Ships standalone | Yes | Bundle only |
| Starting price | $1 trial | Enterprise quote |
Bottom line
Refract makes sense if you're standardized on Allego. Call Flow makes sense if you want live practice standalone.
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