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Call Center QA Scorecard Generator
Pick your industry and team size. Get a weighted call QA rubric you can open in Excel or Google Sheets.
Weights auto-scale to this total.
Opens directly in Excel and Google Sheets. Import via File → Import in Sheets.
Preview: SaaS Sales
Opening & Rapport
- Clear introduction and purpose5 pts
- Built rapport with prospect5 pts
Discovery
- Asked qualifying questions (BANT/MEDDIC)15 pts
- Uncovered decision criteria10 pts
Product Positioning
- Tied features to prospect's pain15 pts
- Presented differentiators clearly10 pts
Objection Handling
- Acknowledged and reframed objections15 pts
Closing
- Confirmed next steps and owner15 pts
- Booked a specific date and time10 pts
Score real practice calls, not just live ones
Your reps can practice against AI callers and get graded on this exact rubric today.
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