Feature Deep Dive

Custom Training Scenarios

Build realistic call scenarios that mirror your actual customer interactions. Train agents on the exact situations they'll face every day.

Full Control Over Every Detail

Customize every aspect of the training experience to match your real-world environment.

Set temperament (friendly, angry, skeptical), budget sensitivity, and technical knowledge level to create realistic caller profiles.

Choose from easy, medium, or hard scenarios. Gradually increase complexity as agents improve.

Describe your situation and let AI generate complete scenarios with caller personas, products, and conversation flow.

Create scenarios unique to your industry, products, and common customer situations.

Attach product details, pricing, and selling points to each scenario so agents can practice real conversations.

Build and organize a library of reusable scenarios. Share across teams and supervisors.

Enter the situation, caller type, and products involved. Or let AI generate one from a simple description.

Set difficulty, caller temperament, budget sensitivity, and attach product catalogs with pricing and selling points.

Make scenarios available to all agents or specific groups. Track which scenarios each agent has completed.

Analyze agent performance on each scenario. Refine and create new scenarios based on real coaching insights.

Create training that's as unique as your business.