CCPA Opt-Out Request
Scenario overview
California customer opting out of data sales
What the caller is dealing with
California resident wants to exercise their right to opt out of personal information sale under CCPA.
How to practice this scenario
Open this scenario inside Call Flow's AI role-play, choose voice or chat, and Call Flow's AI plays the customer using the temperament, tech level, and budget posture above. Every session is graded instantly across rapport, discovery, objection handling, and closing technique, so reps know exactly what to fix before the next attempt. See the full feature set or start a $1 team trial.
Skills you'll build
- Quoting privacy policy plainly
- Handling deletion requests
- Verifying authority to ask
- Escalating to DPO
- Logging the request
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