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DNS Configuration Help
Scenario overview
Customer needs help pointing their domain to external hosting.
What the caller is dealing with
Caller bought a domain from us but uses third-party hosting. They can't figure out DNS settings and their developer is unavailable. Opportunity to upsell our managed hosting.
How to practice this scenario
Open this scenario inside Call Flow's AI role-play, choose voice or chat, and Call Flow's AI plays the customer using the temperament, tech level, and budget posture above. Every session is graded instantly across rapport, discovery, objection handling, and closing technique, so reps know exactly what to fix before the next attempt. See the full feature set or start a $1 team trial.
Skills you'll build
- Explaining DNS records
- Walking transfers end-to-end
- Calming downtime panic
- Verifying propagation
- Knowing when to escalate