Suspicious Activity Review
Scenario overview
Customer notified of unusual activity on their account
What the caller is dealing with
System flagged unusual activity: multiple failed logins and settings changes. Customer needs to verify.
How to practice this scenario
Open this scenario inside Call Flow's AI role-play, choose voice or chat, and Call Flow's AI plays the customer using the temperament, tech level, and budget posture above. Every session is graded instantly across rapport, discovery, objection handling, and closing technique, so reps know exactly what to fix before the next attempt. See the full feature set or start a $1 team trial.
Skills you'll build
- Identity verification
- Walking through MFA setup
- Calming security anxiety
- Following lockout policy
- Documenting incidents
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