Vibration at Highway Speed
Scenario overview
My 2017 Chevy Malibu starts vibrating around 65 mph, but it's fine at lower speeds.
What the caller is dealing with
As soon as I get on the highway and hit about 65, I feel a vibration in the steering wheel and the seat. It smooths out if I go faster or slower than that range. I think I might have just lost one of those little metal weights off my wheel. How much is it to re-balance my front tires?
How to practice this scenario
Open this scenario inside Call Flow's AI role-play, choose voice or chat, and Call Flow's AI plays the customer using the temperament, tech level, and budget posture above. Every session is graded instantly across rapport, discovery, objection handling, and closing technique, so reps know exactly what to fix before the next attempt. See the full feature set or start a $1 team trial.
Skills you'll build
- Tire quoting
- Explaining brake life
- Alignment diagnostics
- Road-force and balance talk
- Same-day scheduling
More scenarios in Automotive Repair - Tires, Brakes & Alignment
Alignment for Lifted Truck
hardI just had a 3-inch lift kit installed on my 2022 Jeep Gladiator and now it drives terribly. Can you align it?
Brake Caliper Sticking
hardAfter a drive, I noticed a burning smell and a lot of heat coming from one wheel of my 2017 Ford Fusion.
Brake Fluid Light On
mediumA red 'BRAKE' light is on in my 2016 Mazda 6. I'm not sure what it means.
Brakes Squealing Loudly
easyMy 2019 Toyota Highlander's brakes are making a really loud squealing noise when I stop.
Car Pulling to One Side
easyMy 2021 Honda Accord pulls to the right when I'm driving on a straight road. I think I need an alignment.
Customer supplied Tires
hardI bought tires from Tire Rack and I need a price to have them mounted and balanced on my 2021 Tesla Model Y.
Grinding Brakes Emergency
hardMy brakes just started making a horrible grinding noise. I think I let them go too long.
Matching a Single Tire
hardI ruined one tire on my all-wheel-drive 2021 BMW X3 and the dealer said I have to replace all four.
Pads vs. Pads and Rotors
hardAnother shop said I need new pads and rotors on my 2019 Nissan Rogue, but the car only has 40,000 miles.
Parking Brake Stuck
mediumMy 2019 Subaru Forester has an electronic parking brake and it won't disengage. The car won't move.
Spongy Brake Pedal
mediumThe brake pedal on my 2016 Honda Odyssey feels soft and goes almost to the floor.
Steering Wheel Off Center
mediumI hit a curb and now my steering wheel is crooked, even though the car drives straight.