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    Fraud Prevention Role-Play Scenarios

    Fraud calls reward calm pattern-matching. Practice spotting social-engineering red flags, holding the line on policy, and explaining a freeze to a panicked customer.

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    Account Creation Fraud

    hard

    Multiple fraudulent accounts created from same IP

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    Affiliate Fraud Detection

    hard

    Partner showing fraudulent click/referral patterns

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    Business Email Compromise

    hard

    Customer's vendor payment instructions were compromised

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    Card Testing Attack

    hard

    Multiple small charges indicating card testing

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    Elder Fraud Concern

    hard

    Elderly customer may be victim of scam

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    Employee Fraud Suspicion

    hard

    Internal report of potential employee fraud

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    Fake Review Detection

    medium

    Customer reported for posting fake reviews

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    Gift Card Fraud

    hard

    Large gift card purchase flagged as potentially fraudulent

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    Identity Theft Victim

    hard

    Customer reporting that someone used their identity

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    Insurance Fraud Claim

    hard

    Customer's damage claim seems inconsistent

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    Merchant Fraud Report

    medium

    Customer reporting a fraudulent seller on marketplace

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    Money Laundering Red Flag

    hard

    Transaction patterns suggesting potential money laundering

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    Phishing Site Impersonation

    hard

    Customer fell victim to site impersonating company

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    Promotion Abuse

    medium

    Customer exploiting promotional offers

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    Refund Fraud Pattern

    hard

    Customer showing patterns of potential refund fraud

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    Return Fraud - Switched Item

    hard

    Customer returned a different item than what was purchased

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    Suspected Stolen Credit Card

    hard

    Order placed with potentially stolen credit card

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    Synthetic Identity Fraud

    hard

    Account using fabricated identity information

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    Triangulation Fraud

    hard

    Legitimate customer receiving stolen goods unknowingly

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    Wire Transfer Fraud Alert

    hard

    Large wire transfer flagged for review

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    Skills you'll build

    • Spotting social engineering
    • Holding policy under pressure
    • Explaining freezes calmly
    • Documenting evidence
    • Routing to fraud team

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    Run any Fraud Prevention scenario on demand

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