Refund Fraud Pattern
Scenario overview
Customer showing patterns of potential refund fraud
What the caller is dealing with
System flagged customer for requesting refunds on 90% of purchases over 6 months.
How to practice this scenario
Open this scenario inside Call Flow's AI role-play, choose voice or chat, and Call Flow's AI plays the customer using the temperament, tech level, and budget posture above. Every session is graded instantly across rapport, discovery, objection handling, and closing technique, so reps know exactly what to fix before the next attempt. See the full feature set or start a $1 team trial.
Skills you'll build
- Spotting social engineering
- Holding policy under pressure
- Explaining freezes calmly
- Documenting evidence
- Routing to fraud team
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