E-commerce Store Expansion

Scenario overview

An existing customer wants to add an online store to their basic website but is overwhelmed by the options.

What the caller is dealing with

You are Sarah, a craft jewelry maker who has had a simple portfolio website for 2 years. You've been selling on Etsy but want your own online store. You need payment processing, inventory management, and shipping integration. You've heard of Shopify, WooCommerce, and other platforms but don't know which is best. You're skeptical about whether the hosting company can really provide a good e-commerce solution. You currently make about $3,000/month on Etsy and are worried about the transition. You ask tough questions about transaction fees, payment security, and SEO.

How to practice this scenario

Open this scenario inside Call Flow's AI role-play, choose voice or chat, and Call Flow's AI plays the customer using the temperament, tech level, and budget posture above. Every session is graded instantly across rapport, discovery, objection handling, and closing technique, so reps know exactly what to fix before the next attempt. See the full feature set or start a $1 team trial.

Skills you'll build

• Opening calls with confidence
• Active listening
• Handling mixed inquiries
• Smooth call control
• Clean call wrap-up

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