Funeral Home - Pricing and Funeral Rule Role-Play Scenarios
Price calls are where trust is won or lost. These role-plays drill honest telephone price disclosures, cremation quotes, third-party caskets, and the money conversations families are embarrassed to have.
Comparing a Competitor Quote
hardA caller holding another funeral home's numbers.
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County Assistance and No Savings
hardA family with nothing set aside.
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Direct Cremation Price Check
mediumA caller asking bluntly for the cheapest price.
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Hidden Fee Suspicion
hardA caller burned by another funeral home before.
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Is Embalming Required
mediumA cost-conscious caller questioning a service.
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Itemized Price List Over the Phone
hardA caller testing whether staff will give real numbers.
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Life Insurance Assignment Delay
mediumA caller whose only funding is a pending policy.
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Third Party Casket Purchase
mediumA caller who wants to buy a casket elsewhere.
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Veterans Benefits Eligibility
mediumA widow asking what the VA covers.
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Waiting on a Fundraiser
mediumA caller who cannot pay a deposit today.
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Skills you'll build
- Giving prices openly by phone
- Explaining itemized charges
- Discussing payment with dignity
- Veterans and assistance options
- Handling competitor quotes
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