Automotive Repair - Diagnostics & Estimates Role-Play Scenarios
Diagnostic calls set the tone for the whole repair. Practice symptom intake, explaining diagnostic fees, and walking customers through estimates without losing trust.
ABS and Traction Control Lights On
mediumThe ABS and traction control warning lights are both on in my 2019 Hyundai Elantra.
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AC Blows Hot Air
easyThe air conditioning in my 2018 Chevy Equinox is just blowing hot air.
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Car Won't Start After Sitting
easyMy 2020 Kia Telluride won't start after I was on vacation for two weeks.
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Check Engine Light on Honda
easyMy 2019 Honda CR-V's check engine light just came on and I need to know what's wrong and how much it will cost to fix.
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Complex Electrical Gremlins BMW
hardMy 2020 BMW X5 has multiple electrical issues like flickering lights and a malfunctioning infotainment screen.
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DIY Repair Gone Wrong
hardI tried to replace the spark plugs on my 2013 Ford Focus and now it won't start.
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Engine Ticking Noise increases with RPM
hardMy 2014 Ram 1500 with the HEMI engine has a noticeable ticking sound that gets faster as I accelerate.
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Grinding Noise When Turning
mediumMy 2016 GMC Acadia makes a loud grinding noise from the front wheels when I make sharp turns.
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Hesitation on Acceleration
mediumMy 2016 Subaru Forester feels like it's hesitating or sputtering when I try to accelerate on the highway.
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Hybrid System Warning
hardMy 2019 Toyota Prius has a 'Check Hybrid System' warning on the dash.
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Intermittent Stalling F-150
mediumMy 2018 Ford F-150 sometimes stalls at stoplights, but not all the time. I need this figured out, it's a safety issue.
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Musty Smell from AC Vents
easyThere's a really bad, musty smell coming from the AC in my 2021 Toyota RAV4.
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Mysterious Clunking Noise
easyMy 2018 Dodge Charger makes a clunking noise from the rear when I go over bumps.
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Oil Leak in Driveway
easyI have a 2014 Honda Accord and it's leaving small black oil spots on my driveway.
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Overheating Jeep Grand Cherokee
mediumMy 2017 Jeep Grand Cherokee's temperature gauge is going into the red and I saw steam from the engine.
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Poor Fuel Economy
mediumMy 2021 Hyundai Sonata's gas mileage has suddenly gotten much worse.
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Power Window Stopped Working
easyThe driver's side power window on my 2017 Toyota Camry won't go up or down.
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Rough Idle on Cold Starts
mediumMy 2015 Chevy Silverado runs really rough for the first minute after I start it in the morning.
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Second Opinion Estimate Request
hardAnother shop gave me a very high estimate for a transmission issue on my 2018 Nissan Rogue and I want a second opinion.
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Strange Whining Noise in EV
mediumMy 2023 Tesla Model 3 is making a high pitched whining noise that changes with speed.
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Skills you'll build
- Symptom intake
- Explaining diagnostic fees
- Estimate walkthroughs
- Approval calls
- Second-opinion pushback
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